Quality Improvement Surveys, questionnaires, interviews, suggestions, complaints and hazard reporting, meetings, care planning and focus group discussions achieve customer feedback and change.

Confidentiality is respected and assured. No personal identification is used in any monitoring activity. Processes and Systems are needed in order to provide quality service to examine critically how work is actually completed. These systems provide information on what needs to improve and how this can be done. Results are based on outcomes and how these improve the service delivered.

An annual Program of fixed activities is compiled. These were:

. Infection control
. Allied health
. Client satisfaction
. Staff eduction
. Medical records
. Pharmacy
. OH and S
. Environmental services (housekeeping)
. Manual reviews